Behavioral Health Care Manager (BHCM) - Hybrid (Riverside, CA)

Job Description

About Heritage Health Network :

Heritage Health Network (HHN) is a leading healthcare organization committed to improving the health and wellness of vulnerable populations in Riverside and San Bernardino counties. We deliver Enhanced Care Management (ECM) by integrating clinical care with essential social support to provide high-touch, person-centered services. Our mission is to empower and inspire our members—those at risk of hospitalization, experiencing health disparities, or living with limb loss—to live longer, healthier, and happier lives.

Position Overview :

We are seeking a Behavioral Health Care Manager (BHCM) to provide clinical oversight and coordination within our ECM program. In this part-time, remote role, you will collaborate with a multidisciplinary care team to ensure members receive comprehensive, culturally sensitive, and empathetic behavioral healthcare.

Job Type : Hybrid | Full-time

Requirements

Key Responsibilities :

Clinical Oversight : Review and sign off on charts and case notes to ensure compliance with regulatory and quality standards.

Team Collaboration : Participate in weekly case management meetings with the ECM care team to support integrated, holistic care plans.

Behavioral Health Assessments : Conduct or oversee comprehensive assessments to identify behavioral health and psychosocial needs, informing individualized care plans.

Supervision : Guide and provide clinical supervision to care team members, ensuring high standards of practice and professional development.

Care Management : Offer ongoing management of behavioral health conditions, including counseling, crisis intervention, and resource coordination.

Community Engagement : Collaborate with community organizations, participate in outreach activities, and provide presentations or workshops as needed.

Documentation : Maintain accurate, timely records in the electronic health record (EHR) system while adhering to confidentiality and compliance standards.

Qualifications :

Minimum of 2 years of experience providing direct member services.

MA degree in Psychology or master’s-level licensure / credentials (e.g., ASW, LCSW, LMFT, AMFT, LPCC, MSW, APCC) is required.

Strong knowledge of Medi-Cal regulations and behavioral health care practices.

Expertise in evidence-based practices (EBPs), DSM-V, and behavioral health methodologies addressing conditions such as depression, anxiety, trauma, and substance use disorders.

Exceptional interpersonal, communication, and organizational skills, with a demonstrated ability to work within a multidisciplinary team.

Familiarity with health disparities affecting vulnerable populations, particularly Black and Hispanic communities.

Proficiency in care coordination, crisis intervention, and culturally competent care.

Benefits

Health Insurance : Medical, dental, vision insurance and 401(k)

Paid Time Off : Sick time, paid holidays, and vacation time to support work-life balance.

Compensation and Incentives : Competitive salary with annual merit increases and quarterly bonus opportunities.

Flexibility : Work-from-home options for several days a week.

Professional Growth : Opportunities for career advancement and continued professional development.

Career Development : Opportunities for career advancement and professional development

Requirements

Minimum of 2 years of experience providing direct member services. MA degree in Psychology or master’s-level licensure / credentials (e.g., ASW, LCSW, LMFT, AMFT, LPCC, MSW, APCC) is required. Strong knowledge of Medi-Cal regulations and behavioral health care practices. Expertise in evidence-based practices (EBPs), DSM-V, and behavioral health methodologies addressing conditions such as depression, anxiety, trauma, and substance use disorders. Exceptional interpersonal, communication, and organizational skills, with a demonstrated ability to work within a multidisciplinary team. Familiarity with health disparities affecting vulnerable populations, particularly Black and Hispanic communities. Proficiency in care coordination, crisis intervention, and culturally competent care.