Retail Sales Associate

Job Description

Job Description

Once Upon A Child Madison East provides a fun and convenient way

to buy and sell gently-used kids’ stuff focusing on quality, safety, and value.

About the Position :

Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer friendly, helpful, and efficient customer service.

All team members are responsible to assist in maintaining a clean, orderly, and shoppable sales floor. We are a resale store that purchases the majority of our merchandise from our customers.

We buy all seasons all of the time, so everyone helps to maintain our backstock storage area. We expect that all interested team members will be trained as buyers.

Advancement Opportunities :

There are many advancement opportunities, including shift leadership; inventory and social media coordinators; and associate and assistant managers.

About Our Business :

Once Upon A Child (OUAC) is a locally-owned franchise. The owners also have three other franchises in Madison. There is a Plato’s Closet store for teen and young adult apparel and a Style Encore store for women in the same eastside shopping center as the OUAC.

There is also a Plato’s Closet on the west side. The owners are highly involved in the businesses and work closely with the store managers and the team.

Our business is guided by the values of integrity, respect, accountability and teamwork. All employees have an opportunity to learn how the business operates and about the key performance factors that impact on our success.

Our management team and staff has created an environment "where team is family".

Ideal Candidate :

The ideal candidate will bring their best to work every day upbeat, respectful, and eager to provide exceptional customer service.

Because of the extent of customer activity and the volume of incoming merchandise, being able to work with focus, pace and efficiency is key.

Responsibilities and Duties :

• Greet customers immediately, determine their needs, and handle all interactions in a friendly, enthusiastic and professional manner.
• Become familiar with the merchandise, brands, and prices, and understand features and benefits.
• Assist customers during the sales process and maximize sales and customer satisfaction by suggesting add-ons
• Evaluate items presented to the store for purchase and accurately entering the products being bought by the store
• Price and ticket items appropriately based on the computerized system and pricing / buying guidelines.
• Efficiently and accurately tag items purchased from customers.
• Hang items on correct hanger size and place them on the appropriate rack.
• Keep the sales floor stocked. Bin, label and organize merchandise that will be stored in back stock.
• Maintain cleanliness and organization of the store.

Requirements and Qualifications :

• Must be reliable show up for assigned shifts; be on-time; be ready and willing to work
• Must be a team player
• Act in a friendly, courteous and helpful manner toward customers, their children, and other team members
• Have a high degree of energy and drive to meet customer demands
• Perform effectively, efficiently, and safely in a fast-paced environment
• When assigned tasks and projects, enjoy working with minimal supervision and taking initiative
• Can anticipate customer and process needs, can prioritize, and can troubleshoot to provide great service and resolve bottlenecks
• Be a good listener and able to learn quickly
• Able to constructively communicate viewpoints and concerns to other team members and management team
• Able to stand and walk for long periods of time, up to 8 hours per day.
• Able to lift 40 pounds (bins in which merchandise is stored), without assistance
• Able to bend, rotate, and reach, as required in a retail environment, where there is receiving, tagging, and stocking merchandise
• Able to operate a computerized sales terminal
• No exposure to hazardous materials or environment

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