Client Experience Agent

Job Description

Job Description

CX Coordinator.

Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!

Responsibilities.

As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include :

Engaging with clients via email or their chosen medium for communication.

Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.

Keeping client information and touchpoints current in Salesforce.

Maintaining transparent communication with department managers, staff, and clients.

Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.

Addressing client complaints and inquiries promptly and satisfactorily.

Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.

Geography.

This position will be based out of our PHX office.

Hours.

0700-1530 MST, Monday-Friday

Guaranteed 40-hour week

Recommendations.

Good to have, but not required :

2+ years of administrative experience

1+ year of scheduling or dispatching experience

Advance customer service and communication skills (written and verbal)

High attention to detail with the ability to complete tasks and follow through

Strong prioritization and organizational skills

Success in working efficiently in a fast-paced environment

Proficiency in Google Workspace and Salesforce is a plus.

No prior knowledge or experience working in HVAC is required.