Manager

$14-$20 / Hour

JOB SUMMARY - MANAGER

Assists the general manager to develop maximum sales volume and profit margin. Develops managers and team members to ensure every guest who chooses Culver's leaves happy.

ESSENTIAL FUNCTIONS

• Assists general manager to increase sales and net profit of the business.
• Meets annual budget while ensuring the mission is attained.
• Prepares and reviews daily summary report.
• Prepares and reviews weekly operations report.
• Prepares the team schedule with JDA Back Office and daily deployment sheets based on forecasts and labor budget.
• Consistently ensures proper portion control for all menu items.
• Ensures training and demonstration of food safety using Culver's Food Safety Plan.
• Routinely monitors and coaches team on safety best practices related to the Culver's hazard communication program and workplace safety.
• Recruits, hires and terminates team members.
• Provides ongoing training, development and coaching to efficiently lead team.
• Provides ongoing development of managers.
• Performs quarterly performance appraisals of team members.
• Assists general manager with up to four team meetings per year to develop team and ensure consistency in system standards of quality and guest service are maintained.
• Ensures consistent uniform and appearance standards of team members.
• Ensures team education concerning current marketing and public relations information.
• Consistently maintains excellence in guest relations including follow up on guest comment cards promptly and effectively.
• Effectively runs shifts to ensure quality product and prompt guest service.
• Consistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders.
• Ensures equipment is effectively maintained and repaired.
• Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
• Performs daily morning, afternoon and evening restaurant tours.
• Demonstrates positive and effective role modeling for all team members through appearance and attitude.
• Checks e-mail and extranet twice during each shift and responds as necessary.
• Follows up with Training Coordinator regarding training and implementation of new products and procedures to team members.
• Supervises the accurate completion of food inventory order using projections based on current restaurant sales.
• Ensures accurate completion of the Quality Control / Safe Food Checklist and Product Rotation Reports.
• Review food cost variance report in Radiant to determine appropriate waste dollars and where improvements can be made.
• Reviews daily deployment sheet and adjusts to ensure team efficiency while maintaining labor costs.
• Ensures active and ongoing community relationships.

QUALIFICATIONS

PHYSICAL ABILITIES

MANAGEMENT LEADERSHIP SUCCESS FACTORS

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