Spanish Call Center Representative - WFH
Job Description
Job Description
Description :
Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Summary :
The remote Bilingual Call Center Representative works in a high volume fast-paced environment handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and comfortable reading scripts.
The ability to speak, read, and translate scripts on the spot in English and Spanish is required.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Requirements :
- Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs
- Follow communication scripts and use knowledge of products and services to go off-script when necessary
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards
Equipment Requirements :
- Must have a Windows, Apple desktop / laptop or Chromebook device.
- Access to high-speed internet..
- Dedicated work space
- Processor : Intel i5 8th Generation, Intel Celeron N4500 or AMD Ryzen 5 series or newer.
- Processor : macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
- RAM & CPU : less than 80% usage
- RAM (physical memory) : minimum 8 GB
Qualifications :
- Bilingual in Spanish and English (required)
- Minimum of 2 years of customer support experience in a call center environment
- Minimum of 2 years working remote
- High School diploma or equivalent.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Strong time management and decision making skills.
- Adaptability and accountability
Inclusion : It's Simple, We All Belong
Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives.
We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers.
The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s what Tivly chooses to do.
Patient Service Representative - Call Center
PATIENT SERVICE REPRESENTATIVE. Livanta is searching for empathetic, considerate, and responsive individuals who is capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives. Key functions include (1) handling and triag...
Patient Service Representative - Call Center
PATIENT SERVICE REPRESENTATIVE. Livanta is searching for empathetic, considerate, and responsive individuals who is capable of remaining neutral to work directly with and assist Medicare beneficiaries (patients), their families, and other representatives. Key functions include (1) handling and triag...
Call Center Representative
Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center. Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries. Ability to multi-task (example: finishing emails or cha...
In Office Call Center Representative
If you are ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey. Prior experience in an Inbound or Outbound Sales Call Center environment. As an Inbound Call Transfer Agent, you'll use your interpersonal skills and positive demeanor to ...
Call Center Representative II - PT
May assist in training new Call Center Representatives in all financial service transactions and Call Center procedures. In accordance with prescribed methods and operating policies and established practice, the Call Center Representative II:. May perform Senior Call Center Representative duties as ...
Pharmacy Tech Support Call Center Representative (Home-Based)
Pharmacy Support Call Center Representative. Pharmacy Support Call Center Representative. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. Primary C...
Call Center Customer Service Representative
With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. This position will start ...
Part-Time Student Assistance Team Representative - CSN Call Center
This position reports to the Call Center Director and will be responsible for enhancing the caller’s overall customer service experience by providing timely support, accurate information, and promoting more progressive use of the MyCSN system. Customer service, call center, or related experience. Th...
Call Center - Inside Sales Representative
If you are ready to take your career to the next level, consider joining our Call Center team and embark on an exciting journey. Prior experience in an Inbound or Outbound Sales Call Center environment. As an Inbound Call Transfer Agent, you'll use your interpersonal skills and positive demeanor to ...
Inside Sales Representative - Inbound Call Center
Inside Sales Representative-Inbound Call Center. Our office located in Henderson, NV is seeking an Inside Sales Representative. This position involves converting inbound calls into new policy growth and driving results through relationship building. Sell auto, home and umbrella insurance countrywide...