Valued Team member : We are glad you are exploring new opportunities within Zimmer Biomet!
What You Can Expect
This role will not be able to provide Sponsorship
This role will be responsible for sustaining operations within the Service Solution organization. This role will help build a high growth customer service / support business in both a site based and field service atmosphere that will achieve Zimmer Biomet's mission to \"Alleviate pain and improve the quality of life for people around the world.\"
How You'll Create Impact
Principal Duties and Responsibilities :
- Establish and maintain service transfer process of NPI projects.
- Assist with formulating procedures, specifications, and standards for installation and service processes.
- Assist in standardizing Customer Service quality systems; ensuring deployment of strategic projects to schedule.
- Assist with the strategic quality improvement processes in the Service Business.
- Determine device configurations for installation prior to customer delivery
- Support field installation and maintenance process
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
What Makes You Stand Out
Expected Areas of Competence (i.e., knowledge, skills and abilities)
Understanding and application of appropriate global medical device regulations, requirements and standards.Ability to work within a team environment and build relationships outside of the department as well as outside the company (product development, customer service, sales / marketing, operations, suppliers, etc.).Ability to participate in projects across all assets of the service organization.Able to communicate both orally and in written form to teams at all levels of the organization.Able to read and interpret design drawings, geometric dimensioning and tolerancing, FMEA's and product test methods.Understanding of computer based devices / technologies and artificial intelligence (AI)Advanced Analytical Skills; demonstrated ability to troubleshoot and correct complex process / system issuesYour Background
Education / Experience Requirements
A.S. or B.S. in engineeringPreferred degree in Electircal Engineering, Manufacturing Engineering or Engineering Processes0-3 years' experience in (Electrical, Mechanical, Computer / IT) Engineering or Service Engineering role2-5 years of experience in electrical or mechanical servicing preferredExperience with Service Management tools (ServiceMax, Salesforce, ServiceNow, SAP) helpfulPMP / Lean or Six Sigma certification preferred or willingness to obtain PMP / LSS helpfulTravel Expectations
Up to 25%
EOE / M / F / Vet / Disability