Director, Market Service

Director, Market Service

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today. This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

The Director, Market Service provides leadership, direction, and resource stewardship to the Retail Branching Area Service Managers and their teams. They have full responsibility and accountability for meeting and exceeding the goals in sales and service, consumer business development, operations, and member experience in the Retail Branching footprint.

Essential Duties And Responsibilities :

• Aligns the sales organization's objectives with the Credit Union's strategy.
• Meets assigned targets for products per member, profitable sales volume, market share, budget adherence, and other key financial performance objectives.
• Ensures all branch teams are embracing and executing upon our Consultative Selling Model.
• Builds strong working partnerships with HR, Enterprise Learning, Sales, Operations, Commercial / SBA, and other credit union business units.
• Provides leadership and strategic oversight for a defined market area, ensuring operational excellence and team development across multiple branch locations.
• Creates and utilizes reports to proactively identify strong areas of performance as well as areas of opportunities.
• Proactively identifies performance gaps to coach and drive area / branch goals - production, community involvement, safety & soundness, efficiency, member experience.
• Creates and assigns goals to branches in close collaboration with SVP of Sales and Product Management Team - Loans, Deposits, Consumer business development, member experience, referral, auxiliary products.
• Coaches and drives Area Directors to maintain successful branches.
• Ensures high level of member experience throughout all markets by monitoring and engaging with members as necessary.
• Monitors and identifies personal / professional development needs and maintains management capability consistent with the organization's management philosophy and values through special project assignments, technical workshops, and seminars; reading, reflection, course work, and leadership development opportunities and activities.
• Represents the Credit Union in a leadership position at appropriate internal events, professional organizations, and community events / programs.
• Applies, and evaluates regulatory policies and procedures for the department; ensures that staff complies with policies and procedures and understands changes in requirements; maintains a thorough knowledge of policies and procedures and trends in the credit union industry, with particular attention to the Bank Secrecy Act, Patriot Act, and with robbery procedures.
• Demonstrates operational excellence and efficiency. Must display a pleasant, professional manner. Models desired behaviors to support the preferred culture and follow guidelines established in the Credit Union's Employee Handbook, including the Code of Ethics.
• Performs all other related duties as assigned.

Educational And Work Experience Requirements :

Additional / Important Skillsets :

Physical Requirements :

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift / push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union's policies and procedures related to the SAFE ACT. This includes an obligation on the employee's part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia's Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.