Patient Access Representative

Patient Access Representative

Job Summary : The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. This position welcomes the patient into the care delivery setting and initiates the administrative systems that lay the groundwork for the patient's clinical care and financial documentation. The Patient Access Representative I is responsible for ensuring a complete and accurate patient admission / registration. Responsibilities include but are not limited to : collecting pertinent registration data, performing functions such as insurance eligibility and benefits verification, point of service cash collection, and completion of documentation necessary for the expedient registration / admission of patients according to organizational policy and procedures and federal / state / regulatory requirements. This position acts as an ambassador to ensure a patient-friendly experience.

Essential Responsibilities :

• Registration : Greets and registers patients for various medical services in the hospital setting potentially in a 24 hour, 7 day a week environment and in a highly active fast paced setting such as the Emergency department. Pre-registers patients where applicable. Completes comprehensive bedside or telephone interviews with patient, relative, or their representative to obtain pertinent demographic information, insurance data and / or third party liability information. Performs minimal eligibility verification and resolves discrepancies as able or defers to appropriate resource, identifies need for financial assistance recommendation and application, referring to the Financial Counselor where necessary. Verifies the patient demographic and insurance information with the patient consistent with CMS regulations, the National Registration Standards and regional policies. Verifies members eligibility and benefits from identified insurance plan(s) prior to or upon admission to the hospital, using computer based verification programs, as available. Uses problem-solving skills to verify patient identification through patient name, spouse names, SSN, DOB and address in order to identify and minimize duplicate medical records. Interview patient to obtain / determine appropriate insurance carrier and identifies, verifies, and inputs Other Coverage Information (OCI), primary, secondary, and tertiary payers for services provided. Performs registration function for all patient class and clinical services.
• Revenue Collection : Determines and collects cost-shares, and partial payments for services to be received. Enter / verify payments in the computer, close cash drawers, count currency, checks, and credit card payments at the end of each shift, and create deposits per cash handling policies. Provides patient liability information and collects the point of service cash from patients based on guidelines and / or systems provided by the department, including but not limited to : co-payments, deductibles, co-insurance, deposits, outstanding balances. Communicate to the patient the Northwest's policy on payment of services or prepayment when significant patient liabilities are identified. Refers, as appropriate, to financial counselors. Interacts with Patient Business Services / Membership Services personnel regarding status of accounts as necessary to respond to questions / concerns related to registration requirements. Documents all activity pertaining to patients account in the system.
• Appointing : May schedule and / or cancel right type of appointment based on members needs and regional protocol. If applicable, makes return appointments.
• Regulatory / Organizational Compliance : Completes regulatory or policy required forms, to include payor requirements such as Medicare, L & I requirements and some commercial payors, and obtains all necessary signatures via mail, pre-admit, pre-op visit or upon admission / registration. Makes copies of patient identification, insurance information and other related forms and documents, electronically scan capture where appropriate. Understands and adheres to the rules and regulations of Medicare, Medicaid, Managed Care and Commercial payers regarding referrals, preauthorization and pre-certification requirements. Is knowledgeable and maintains compliance with CMS by accurately completing Medicare Secondary Payer screening information to determine primary payor. Receives physician orders and, if applicable, performs medical necessity check using automated system. Interprets basic healthcare systems regulations and policies for patients and patient families consistent with the defined scope of work. Knowledge of MOAB training requirements for managing aggressive behavior. Maintains an understanding of HIPAA privacy and security regulations with respect to patient confidentiality and regulations that govern system use for patient registration requirements. Understands and adheres to EMTALA regulations and the relevance for patient registration and patient liability collection in the Emergency Department.
• General Services : Stocks appropriate forms and supplies; takes out used supplies. Demonstrating responsibility in handling supplies and equipment in a cost-effective manner and according to standards such as policies, procedures, and infection control guidelines. Assist patients by providing specialty phone numbers, facility directions and office layouts; directing to other departments and administrative services for further information, for example (but not limited to) Membership Services, Dental and Pharmacy. Escorting patients to area of service. Initiates safekeeping and return of Patients valuables in accordance to hospital policy when required. Provides information assistance to Patients, visitors, and the public regarding general hospital policies and procedures. Interacts with patients physician regarding status of hospital account / registration issues and refers as needed. Provides patients demographic information / insurance plan updates to physician offices or other medical services, such as EMT services where appropriate. Responsible for maintaining records during system downtime and performs recovery processes. Maintains accurate statistical records of departmental activities as needed, for data gathering within the UBT work teams. Performs all other duties as assigned consistent with job description.

Basic Qualifications :

Additional Requirements :

Preferred Qualifications :

Location : Hillsboro, Oregon

Requisition Number : 1388549

External hires must pass a background check / drug screen. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.