Bilingual Patient Access Representative

The Patient Access Representative (PAR) is responsible for handling inbound and outbound calls to ensure smooth patient scheduling, registration, and communication. As the first point of contact for patients, the PAR provides excellent customer service while accurately gathering and verifying patient information. This role plays a crucial part in ensuring timely access to care and supporting the overall patient experience.

Responsibilities

Specific Responsibilities :

Patient Communication & Scheduling

• Answer incoming calls promptly and professionally, providing a warm and welcoming experience for all patients.
• Schedule, reschedule, and cancel patient appointments according to established guidelines and scheduling templates.
• Verify patient demographics and insurance information, updating records in the electronic health record (EHR) system as needed.
• Provide patients with accurate information regarding services, clinic locations, and required documentation.
• Triage calls appropriately, directing inquiries to the appropriate department or team member when necessary.
• Make outbound calls for appointment confirmations, follow-ups, and patient reminders.

Registration & Data Entry

Call Center Operations & Support

Required Skills

Required Knowledge, Skills, and Abilities :

Education and Experience :