Public Safety Officer (Armed)

The Opportunity

Public Safety Officers at FedExForum and with the Memphis Grizzlies are dedicated to delivering exceptional frontline customer service while ensuring the safety and security of all guests and employees. Their responsibilities include welcoming and assisting guests, protecting individuals and property throughout the venue, responding to special requests, and proactively resolving issues during events.

In This Role You Will

• Greet all guests upon arrival, ensuring a positive first impression and adherence to hospitality standards.
• Maintain a designated post during events, ensuring guest care and the safety of the facility within the assigned area.
• Become familiar with the layout of FedExForum and assist guests by directing them to appropriate areas as needed.
• Foster positive guest relations by delivering consistent, high-quality service to all arena visitors.
• Monitor seating areas by assisting with seat locations, identifying unauthorized seat usage, and addressing guest concerns promptly and courteously.
• Respond professionally to inquiries, suggestions, and concerns from supervisors and guests.
• Immediately report any issues or concerns to the Arena Security Director, Event Security Manager, other designated leadership and follow up as directed.
• Provide a shift-end report to the Guest Relations Supervisor, ensuring all issues are resolved or forwarded to the appropriate authority.
• Collaborate with Public Safety, Event Security, and Team Security to maintain a safe environment for guests, staff, and property.
• Support Guest Relations and Event Security staff in enforcing facility rules and standards.
• Assist in the enforcement of alcohol management policies in accordance with venue guidelines.
• Assist with guest ejections when authorized by the Executive-in-Charge.
• Understand and support the implementation of emergency procedures and the facility's disaster response plan.
• Assist in managing unauthorized vendors, scalpers, and panhandlers as directed by FedExForum.
• Make arrests in accordance with federal, state, county, and city laws, in consultation with the Executive-in-Charge.
• Support enforcement of the FedExForum Authorization of Agency list.
• Notify the Arena Security Director / Manager or Public Safety leadership of any changes in duty status with the officer's respective agency, including suspensions, non-enforcement, on-the-job injuries, limited duty, and illness.
• Maintain a professional and approachable demeanor at all times.
• Comply with dress and grooming standards set by the Memphis Grizzlies, FedExForum, and the officer's respective agency for each event.
• Perform other duties as assigned.

The Experience You Will Bring

City of Memphis Police Department

Nice to Have :

Physical / Cognitive Requirements

With or without reasonable accommodations :

What We Offer

At the Memphis Grizzlies, we strive to provide a fun, diverse, and rewarding work environment for all team members. In addition to offering a competitive hourly wage, we have other great benefits and perks.

Discounts and Perks

Memphis Basketball LLC is an equal opportunity employer. We are committed to treating all applicants and team members fairly based on their abilities, achievements and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity or any other classification protected by law.