Delivery & Customer Success Manager (London)

Location : London

About the company

Vega is unlocking scale for alternative asset managers. Private markets are shaping into one of the most important forces in the global economy over the coming decades, with more than $20 trillion in AuM today and expected to already triple by 2032. Today, the industry is at an inflexion point as it enters an era of hypergrowth, increased complexity, and brand new demands. To competitively service and scale their client base across the entire investment lifecycle, managers need a technological transformation. Vega is delivering the industry’s purpose-built infrastructure with AltOS – the client & distribution operating system for alternatives.

Vega’s founding team consists of alternatives specialists from KKR, Blackstone, Elliott, and Goldman Sachs, along with top product and engineering talent from successful fintech scale-ups like Revolut and Trade Republic. Vega has raised over $28M in funding from Apollo, Motive Ventures, Picus Capital, and 60 senior executives from the alternative investment industry.

To learn more, please visit www.vega-alts.com .

Key responsibilities

You will be joining at a pivotal time, as Vega is scaling fast and expanding our presence in the US. Our clients are some of the world’s largest and most sophisticated alternative asset managers, and we are re-defining mission-critical workflows for running client experience and operations.

Implementation and post-sale customer success will be fundamental to Vega’s success as we grow our client base. We are seeking a Delivery & Customer Success manager to lead enterprise onboarding and change management. This role blends program management, multi-stakeholder engagement, and long-term relational leadership. As a foundational hire within GTM at Vega, you will shape how leading asset managers adopt and implement Vega’s products, ensuring engagements are smooth and value-driven.

• Own client relationships from end-to-end , acting as the trusted point of contact from deal signing, to go-live, expansion and renewals
• Embed deeply within client teams , with the ability to maintain executive-level relationships with senior project sponsors and drive day-to-day implementation teams
• Partner cross-functionally with GTM, Product, and Engineering teams to meet client milestones with excellence and drive long-term value
• Serve as a strategic partner to client COO, Tech and IR teams to drive smooth change management and adoption, helping to shape the customer journey

About you

Why join Vega?