Senior / Lead Customer Success Manager

Job Description

An outstanding opportunity for a Customer Success Manager – ideally with a legal background or exposure to the legal sector – to join a market-leading, disruptive software company based in Manhattan, New York. This is an exciting time to join a high-growth business, offering excellent training, career development, and the chance to work alongside some of the brightest minds in the industry. You’ll be supporting a predominantly legal client base, ensuring a seamless customer experience, driving user adoption, and helping clients get the most out of this cutting-edge technology.

Location : New York, Manhattan – initially full-time in the office, after 3 months, hybrid can be discussed

Salary : $120,000 - $140,000 basic per annum + OTE + healthcare, pension, etc.

Requirements for Senior / Lead Customer Success Manager

• Experienced in a Customer Success Management or similar role, ideally in a SaaS organisation
• Any background (academic or commercial) relating to legal or law would be incredibly beneficial - if you have legal experience and want to move into CSM then we would also love to hear from you.
• This company values an excellent academic history so is looking for a 3.5+ GPA bachelors from an internationally renowned University in a STEM, Law or related discipline
• Fantastic academic history through High School & University (please ensure all achievements are listed on your resume)
• Excellent customer-facing skills with a natural ability to build rapport
• You believe in ensuring an excellent customer experience
• A motivated self-starter with a problem-solving attitude; and a continuous desire to quickly turn any customer issue into a positive experience
• Ability to work with autonomy and as part of a team
• Brilliant communication skills with fluent spoken and written English

Responsibilities for Senior / Lead Customer Success Manager :

What this offers

Applications :

If you would like to apply for this unique Customer Success Manager opportunity, we would love to hear from you. Please send an up-to-date CV via the relevant link.

We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords : Customer Success Manager / Client Relationship Manager / Customer Experience Advocate / Client Success Specialist / Customer Satisfaction Director / Account Growth Manager / Client Support Coordinator / Customer Retention Specialist / Account Success Manager / Client Engagement Consultant / Legal / Law / Laywer / Paralegal / Customer Service Strategist / Technical Consultant / Customer onboarding / Technical Support / Account Management / Customer Relationship Management

RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see out other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status