Senior Enterprise Customer Success Manager

Senior Enterprise Customer Success Manager

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you'll do at Jamf :

At Jamf, we empower people to be their best selves and do their best work. As a Senior Enterprise Customer Success Manager (Senior ECSM) at Jamf, you will act as a dedicated resource and owner for a strategic portfolio of enterprise accounts, ensuring successful Apple deployment within the Jamf offering of products. Your role will focus on driving customer engagement, adoption, product expansion, and retention across your book of business. The Senior ECSM position works within the Customer Success Department and acts as the Account Owner role supporting the entire Jamf product offering.

You will forge strong relationships with senior leaders, decision-makers, and stakeholders, proactively leading strategic engagements such as business reviews and success planning to ensure customers achieve measurable value from their Jamf solutions. As a Senior ECSM, you will also play a pivotal role in influencing customer success strategies by identifying trends, guiding process improvements, and mentoring team members. The Senior ECSM owns the customer relationship along the entire journey, collaborating cross-functionally to advocate for customer needs, align internal resources, and provide feedback to shape Jamf's offerings. This role requires advanced knowledge of the Jamf platform, customer environments, enterprise-level technical workflows, and a proven ability to navigate and deliver results in complex customer environments.

This role is offered as remote in the United States. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in the United States and have sponsorship to live and work in the United States.

What you can expect to do in this role :

• Own and manage a portfolio of enterprise accounts, ensuring alignment between customer objectives and Jamf solutions to drive measurable outcomes.
• Establish and maintain trusted advisor relationships by delivering tailored recommendations on workflows, best practices, and success strategies.
• Promote the value of Jamf solutions to maximize adoption, customer satisfaction, and retention across enterprise environments.
• Lead executive business reviews and other strategic engagements with customer stakeholders to ensure alignment on objectives and priorities.
• Champion customer advocacy by proactively communicating needs, feedback, and opportunities cross-departmentally within Jamf.
• Develop and execute comprehensive success plans that align with the customer's business goals and key performance indicators.
• Identify and facilitate opportunities for growth, including expansion and upsell initiatives that align with customer needs.
• Create and manage Centers of Excellence within customer organizations to drive engagement and collaboration across multiple stakeholder groups to ensure enterprise-wide success.
• Mentor and guide team members, sharing knowledge and fostering a culture of continuous learning and innovation.
• Serve as a thought leader, regularly contributing new and innovative solutions to solve both customer and internal challenges.
• Monitor account health metrics, mitigate risks, and ensure high-value accounts remain engaged and successful.
• Strategically collaborate with cross-functional teams and driving a shared account strategy with your sales partners.

What we are looking for :

Education & Certifications :

Security and Privacy Requirements :

How we help you reach your best potential :

The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidates work experience, education and training, the work location as well as market and business considerations.

Pay Transparency Range $70,400$150,100 USD

What it means to be a Jamf?

We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple : hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above all, we wave our banner of #OneJamf - and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do?

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device