Patient Service Representative

Job Description :

No Summary AvailableJob Essentials

You will represent Intermountain and serve as the point of contact for patients entering Intermountain facilities; we look for individuals who embody Intermountain's values and focus on establishing collaborative relationships with patients and fellow caregivers (employees) to deliver the highest level of customer / patient satisfaction.

You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.

Typical patient services task includes :

Efficiently updates and verifies patient demographics, insurance and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.

Scans necessary paperwork and educates patient on financial assistance.

Thoughtfully directs patients on next steps and informs patients about delays and wait times.

Promptly schedules appointments utilizing provider templates and scheduling guidelines.

Proactively requests payments from patients on current and past medical services.

Receives and processes those payments following appropriate procedures for handling payments.

Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.

Willingly coordinates with other care teams and other employees to provide a seamless experience for patients.

Completes training and pass-off requirements.

Minimum Qualifications

Six months of customer service experience involving interactions with customers.

and -

Demonstrated basic computer skills involving word processing and data entry.

and -

Professional manner and strong interpersonal and communication skills.

Preferred Qualifications

One year of customer service experience, especially in a Hospital or Medical Office.

and -

Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.

and -

Demonstrate excellent verbal and written communications skills.

Physical Requirements :

Interact with others requiring the employee to communicate information.

and -

Operate computers and other office equipment requiring the ability to move fingers and hands.

and -

See and read computer monitors and documents.

and -

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. Location :

Salt Lake Clinic Work City :

Salt Lake City Work State :

Utah Scheduled Weekly Hours :

25locationSalt Lake CliniclocationSalt Lake ClinicIntermountain Healthcare is a team of more than 41,000 caregivers who serve the healthcare needs of people across the Intermountain West, primarily in Utah, Idaho, and Nevada.

We are an integrated, not-for-profit health system based in Salt Lake City, Utah, with clinics, a medical group, affiliate networks, hospitals, homecare, telehealth, health insurance plans, and other services, along with wholly owned subsidiaries including SelectHealth, Saltzer Health, and Intermountain Healthcare in Nevada.

Our mission is : Helping people live the healthiest lives possible.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Get In Touch

Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.

PEAK) Path to Education, Advancement, and Knowledge

Intermountain Healthcares PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.

The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.

Caregivers are eligible to participate in PEAK on day 1 of employment.

We intentionally work toward an Intermountain Healthcare that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees).

This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.

community benefit, and care delivery.

Learn more about diversity at Intermountain,

The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and / or labor market analysis have been included.

Other duties may be assigned by the supervisor.

All positions subject to close without notice. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status.

Women, minorities, individuals with disabilities, and veterans are encouraged to apply.

Thanks for your interest in continuing your career with our team!