Call Center Representative
Job Description
Job Description
Job Titile : Call Center Representative (08 : 00 AM to 04 : 00 PM) Shift
Job Types : 12 Month Contract
Pay : $20.00 per hour
Schedule : 8 hour shifts, 5 days a week WITH Saturday and Sunday MANDATORY
- Call Center Representative (08 : 00 AM to 04 : 00 PM, Saturday and Sunday MANDATORY ) for non-emergency services, respond to phone inquiries from the public ;
- provide customer service and information to callers; attending to large volume of calls; take complaints and service requests and forward them for further action;
enter inquiries, complaints and requests into appropriate computer systems; perform related clerical and computer support work.
Patience and compassion is also a big element with this role.
Special Working Conditions : This Facility is open 7 days / 24 hours. Call Center Representatives will be required to work shifts including nights, Saturdays, Sundays, and holidays.
- Some of the physical activities performed by Call Center Representatives and environmental conditions experienced are : sitting for extended periods of time with a headset on while monitoring two computer screens;
- typing information into the computer using a keyboard coordinating eye / hand movements while handling calls for the efficient use of console and computer;
- speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress;
listening carefully to clearly understand information; making responsible judgments where timing is critical; and sitting within hearing distance of other call takers working under similar conditions
8 hour shifts, 5 days a week WITH Saturday and Sunday MANDATORY
This Company Describes Its Culture as :
- Outcome-oriented results-focused with strong performance culture
- People-oriented supportive and fairness-focused
- Team-oriented cooperative and collaborative
Work Remotely :
COVID-19 Precaution(s) :
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
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