Final Docs Specialist

Final Documents Specialist

Are you meticulous, organized, and experienced in post-closing mortgage operations? Do you take pride in ensuring the accuracy of critical financial documents and facilitating the finalization of loan sales?

We are seeking a Final Documents Specialist to manage the critical workflow of final loan documents after closing. In this role, you will be instrumental in clearing outstanding conditions, resolving document defects, and ensuring the timely delivery of necessary documents to investors, directly impacting the final purchase of our loans.

This is an in-office position located at 4201 Marsh Lane, Carrollton, TX.

This is a contract, limited-term position.

What You Will Do :

• Manage and process post-purchase documents (e.g., Final Docs and Assignment of Mortgage - AOM) gathered from various sources : investors, email, websites, mail, and couriers.
• Review and analyze investor and document vendor reports, accurately inputting data into our system and proactively identifying any discrepancies.
• Research and resolve discrepancies in investor pipelines identified through escalations, aging reports, and system reporting.
• Own a pipeline of outstanding conditions within the system of record, ensuring documents are processed and delivered to various investors according to their specific shipping requirements.
• Assign and track document ingestion duties to the offshore team, monitoring progress and completion.
• Communicate and follow up with title companies, attorneys' offices, and County Recorder's offices to retrieve all outstanding documentation.
• Correct and re-record defective documents cited by investors, and prepare / review documents for initial recording.
• Prepare loan assignments as required to meet investor stipulations.
• Generate essential reports for leadership, including aging investor condition reports, weekly pipeline updates, and other ad-hoc needs.
• Promptly escalate problem loans or complex conditions to minimize delays.
• Provide top-tier customer service and accurate status updates to internal and external teams via telephone, email, and instant message.
• Process check requests from accounting for document fees and maintain the internal transaction log.

What You Will Bring :

Our Culture

Join a proactive team dedicated to achieving high standards of efficiency and accuracy. We promote a positive work environment built on values of accountability, collaboration, continuous improvement, and inclusion.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.