Floor Manager

Overview :

As a leader of the front of house operations, the floor manager works with the property team to communicate, drive, and measure productivity, and effectiveness in achieving the overarching financial, employee, and guest satisfaction goals of Hank’s Oyster Bar, Old Town, Alexandria while adhering to all business guidelines and policies.

Specifics :

Responsible for and manages the host stand

• Directly responsible for training of hosts
• Creates host schedules on a weekly basis in 7shifts
• Ensures host team is properly and consistently following JLRG policies and standards
• Serves as property subject matter expert for Resy : creating floor plans, booking windows, table capacity, turn times, and waitlist policies
• Manages reservation bookings and communicates guest count, VIP’s, noted allergens, special requests to leadership team and staff
• Maintains and updates Host Information Sheet
• Ensures print menus are correct and up to date
• Ensures host team is aware of server sections, specials, current oyster selection, bar staff on duty, local events impacting business (shows / events), and any large party or private events

Responsible for and manages the front of house support team

Monitors, manages, and tracks sales, costs and purchases

Daily FOH Management Duties