German Customer Care Associate

A company is looking for a Customer Care Services - Senior Process Associate - German - Remote position.

Key Responsibilities

Provide administrative support to the Technical Service Organization and ensure customer satisfaction

Process service requests, manage orders, and develop analytical reports for stakeholders

Coordinate with field teams to monitor and resolve alerts, ensuring compliance with regulations

Required Qualifications

Bachelor's degree or equivalent experience

Fluency in English and German; knowledge of additional European languages is a plus

Experience in customer service, particularly in the lab or medical device sector

Strong analytical, organizational, and stakeholder management skills

Proficiency in Microsoft Office, especially Outlook and Excel; familiarity with ServiceMax is advantageous