Guest Room Attendant 2

Job Description

Job Description

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

The following and other duties may be assigned as necessary :

• Help to maintain all guest rooms at AAA and company standards.
• Must be able to interact and effectively communicate with guests while maintaining professional etiquette and providing excellent guest service.
• Create a sense of recognition by using the guest’s last name, when known, in a natural and personable manner.
• Maintains a safe work environment.
• Responsible for any keys and / or equipment assigned.
• Maintain compliance with all OSHA requirements.
• Directs guests to appropriate personnel to help resolve problems and / or concerns.
• Knowledge of room types and locations in The Hotel.
• Knowledge of special promotions and events within The Casino and Hotel.
• Participate in an atmosphere of high morale and a positive working relationship among team members.
• Ensuring that the housekeeping cart and Locker Room are always clean and organized.
• Clock in / out at appropriate times- being at your workstation ready to work at assigned time.
• Inspects and reports room condition, and malfunctions in assigned electronic device or contact dispatch.
• Review departmental memos.
• Receive information passed on from previous shift.
• Assist supervisors and Executive Housekeeper with miscellaneous duties.
• Return Lost & Found guest items immediately to Status Board.
• Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Must be at least 18 years of age.