Operations & Client Success Manager
We're a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we're building a leadership group that thrives on accountability, communication, and operational excellence.
As an Operations & Client Success Manager, you'll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You'll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients. This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It's a leadership position with a hands-on element, you'll be out in the field, interacting with clients, and ensuring standards are met.
Responsibilities :
- Oversee day-to-day cleaning operations, crew assignments, and shift coverage
- Conduct and document quality control inspections
- Maintain 95% staffing coverage and ensure timely issue resolution
- Communicate directly with clients, address concerns, and track satisfaction
- Manage hiring, onboarding, and staff performance
- Track operational KPIs and report progress weekly
- Support new account onboarding and transition of contracts into operations
Qualifications :
24 years of operations, facility, or team leadership experience (cleaning or service industry preferred)Strong organizational and communication skillsProblem-solver with the ability to manage competing prioritiesReliable transportation requiredMust pass background and reference checksSchedule : Choice of SundayThursday or MondayFriday Shift options : 3pm10 : 30pm, 4pm11 : 30pm, or 5pm12 : 30am. Must be available between 710am for rare emergencies.
Who Thrives Here :
Leads with integrity and takes ownership of outcomesThrives in fast-paced, people-first environmentsCommunicates clearly and directly even under pressureHolds themselves accountable without needing micromanagementCares about delivering consistent quality to every clientCompensation :
Base Salary : $45,000 / yearHealth Stipend : $3,000 / year ($250 / month)OTE Range : $55,000$60,000+ (Base + Commission + Bonus)To apply, please send :
Your resumeA short written note introducing yourself and sharing why this role excites youA 2-minute on-camera video : (required)We'd love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share :
A brief overview of your professional backgroundWhy you're excited about this roleWhat makes you a strong fit for our teamHow to submit :
1. Record a video no longer than 2 minutes.2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted).3. Include the link in your application or email it to mcash@360clean.com and tshaw@360clean.com along with your resume.Don't worry about making it perfect, focus on being clear, authentic, and confident. We're excited to meet you!