Operations & Client Success Manager

Operations & Client Success Manager

We're a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we're building a leadership group that thrives on accountability, communication, and operational excellence.

As an Operations & Client Success Manager, you'll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You'll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients. This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It's a leadership position with a hands-on element, you'll be out in the field, interacting with clients, and ensuring standards are met.

Responsibilities :

• Oversee day-to-day cleaning operations, crew assignments, and shift coverage
• Conduct and document quality control inspections
• Maintain 95% staffing coverage and ensure timely issue resolution
• Communicate directly with clients, address concerns, and track satisfaction
• Manage hiring, onboarding, and staff performance
• Track operational KPIs and report progress weekly
• Support new account onboarding and transition of contracts into operations

Qualifications :

Schedule : Choice of SundayThursday or MondayFriday Shift options : 3pm10 : 30pm, 4pm11 : 30pm, or 5pm12 : 30am. Must be available between 710am for rare emergencies.

Who Thrives Here :

Compensation :

To apply, please send :

We'd love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share :

How to submit :

Don't worry about making it perfect, focus on being clear, authentic, and confident. We're excited to meet you!