Ecomm Warehouse Area Department Manager

Location Pendergrass, GA

No Remote

Ecomm Warehouse Area Department Manager - Inventory Control

As Returns Area Department Manager, you will use your problem-solving skills in the continuous improvement of your department and our entire fulfillment operation.

You will develop, monitor, and maintain executable strategies to improve product flow, productivity and quality. In this role, the Returns Area Department Manager develops and implements daily staff production plans with the Department Manager to enable the achievement of the areas daily production and operational requirements.

To achieve the processing requirements of the area, the Area Department Manager is responsible for determining and communicating associate assignments, needs and ensuring the execution of these assignments in a safe, accurate and efficient manner.

The Returns Area Department Manager is also responsible for associate training and development, department housekeeping, asset protection, and continuous process improvement.

The work schedule is 2nd shift Wednesday through Saturday and must be available to work extended hours and various shifts during our Peak period to include certain holidays.

What you can expect, your responsibilities :

• Responsible for the performance of your department, ensuring timely completion of workload in an efficient and safe manner
• Lead by example and makes sure that proper coaching techniques and policies are being properly adhered to
• Supervise, train, and develop associates through ongoing coaching, ensuring understanding of company objectives and reasonable expectations
• Analyze workload and adjust staff accordingly to accomplish departmental goals. Forecast labor needs of your department by reviewing data that forecasts volumes
• Ensure our daily Returns are processed within the companies SLA for overall customer satisfaction
• Partner with other Managers to achieve overall shift and building goals
• Maintain and enhance overall associate relations and job satisfaction
• Ensure associate safety through education and training, promoting safety awareness and accountability, and addressing potential hazards
• Review equipment and department workspace to ensure it is kept in proper working order, observing that all equipment is used properly and in good working order
• Solve problems and make informed decisions that affect the associates, service and productivity of his or her department.

Provide feedback to upper management on associates concerns and work on resolutions

Set the agenda for daily huddles and weekly meetings, communicating goals, objectives and company directives

Qualifications (required to be considered as a qualified applicant) :

• At least 2 years experience in a managerial role with experience managing 25+ hourly employees
• Damage processing and returns to vendors (RTV)
• Delighting the customer
• Customer returns
• Central Invoice Process (CIP)
• Distribution process auditing
• Inventory discrepancy research and reconciliation
• RCCA Experience
• Excellent interpersonal skills
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Strong written and verbal communication skills, analytical, math and problem-solving skills
• Maintain a union free work environment by creating an employee-centered workplace that demonstrates care and concern for all associates
• Experience using computerized inventory systems or demonstrated understanding of WMS. Manhattan WMS, POS is a plus
• Knowledgeable of a direct-to-consumer fulfillment operation
• Knowledge of PC applications (MS Office)

About you, (a plus to your application) :

• Bilingual English / Spanish a plus
• Bachelors Degree in Management, Logistics, Supply Chain or related field and / or equivalent work experience (5 years preferred).
• Knowledge of process improvement processes such as Six Sigma and or LEAN (5S)
• Knowledgeable of a direct-to-consumer fulfillment operation
• Must be flexible

Physical Requirements :

• Able to perform physical activity including, but not limited to, sitting, standing, bending, stooping, lifting (up to 50lbs), and walking (up to 80% of the day)
• Ability to maneuver through storage racks, trailers, and other areas of the warehouse
• Able to communicate effectively, both in person and on the telephone
• Ability to operate equipment found in a distribution center environment including, but not limited to, material handling equipment
• Ability to use office equipment including phones, keyboard monitors, and calculator

Job Environmental Info :

Inside warehouse environment 90% of the time and inside average office environment 10%. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.

Average noise level within the office environment and noise level within the warehouse is within normal decibel level. No personal protective equipment is required.