Customer Service Representative

Job Description

Job Description

1. Reviews and evaluates requests and direction received from customers, Senior Tech, salesmen and brokers for printability and family consistency. Determines appropriate course of action to take on new artwork, modifications to existing items and repeat orders.

2. Generates quotes to include pricing and timelines, production orders and other necessary documentation for incoming jobs. Performs informal inspection of incoming files.

3. Initiates the preflight of incoming graphics media as well as coordinates the Print Assessment meeting with the required parties.

4. Interfaces with Graphic Customer Service Manager, the Senior Tech, Scheduler and other department managers to ensure all in-house projects stay on schedule. Communicates graphic changes, both color and art element placement, using the work ticket, offering a summary of instructions for each of the departments required to make said changes.

5. Communicates directly with customers, sales personnel and account specialists regarding specific requirements.

6. Re-estimates proofs returned with revisions and updates job cost estimating system.

7. Organizes and keeps track of copies, facsimiles, electronic data and shipments within each project. Ships proofs out to sales force and / or customers as required.

8. Pursues and stays current on graphics technologies, concepts of press approvals and process printing technologies.

9. Initiates Obsolescence and Modification forms when appropriate and creates purchase orders for materials as needed.

10. Review all jobs before closing to verify proper estimates and billing procedures are in place.

11. Responsible for the quality of work, both information and materials.

12. Limited travel to customers, printers / converters, seminars and other companies as required.

13. All other duties as assigned

• 3-5 years of experience in flexible packaging / prepress / printing.
• Ability to accurately understand / interpret layout specifications and graphics needs.
• Computer skills to include the ability to operate Apple computers, MS Office, Acrobat, SAP, Microsoft Outlook and the Internet to access pertinent information.
• Excellent interpersonal skills with the ability to communicate effectively (oral and written) with internal and external customers.
• Ability to prioritize incoming work and meet multiple deadlines.