Consultant - Experience & Design Center
At BSH, people matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You belong here.
The Experience and Design Center Consultant provides exceptional service to meet the needs of our showroom visitors : consumers, designers, builders, retail sales associates, and BSH employees. Participates in consumer outreach activities to build relationships and report turnover. Provides brand overviews, showroom tours, demonstrates product knowledge, use & care expertise, assists in trouble-shooting, and provides guidance in installation instruction, as needed. Will also assist with other showroom administrative tasks as assigned.
20 hours a week. Mondays / Sundays off. Tues Sat 11-3 PM or 10-7 PM schedule. Benefits eligible.
General :
- Acts as primary contact for all showroom visitors, including walk-ins, in a professional manner, acting as brand ambassador consulting on Bosch, Thermador, and Gaggenau products
- Demonstrates product functionality and features & benefits
- Executes positive guest experiences with best-in-class hospitality
- Supports EDC Manager in key areas of sales management, program management, and operations management for the EDC
Sales Management :
Participates and executes outreach initiatives to drive trade & consumer traffic (opportunities) to showroomMaintains scheduling for all showroom appointments and accurate reporting on visits to the showroom, including follow-up records (Salesforce and Outlook)Partners with local retail dealers, refers leads, and helps close salesFollows up on opportunities and reports turnover using CRM toolsMonthly tracking of consumer and trader specifier leads for consultantMonthly tracking of leads to actual conversationEnsures sales KPIs are met as laid out in the business planExecutes some communication directly with dealers, may require some planned travel to local dealersBuilds and maintains relationships with consumers, dealers, designers, architects, builders, and developers (trade organizations)May be asked to attend trade events to help build relationships with trade organizations and membersFocuses on awareness activities driven by EDC Manager to drive consumers into EDC and responsible for converting leads to actual turnoverProgram Management :
Plans and supports the management of programs and events (e.g., builders, dealers, designers, trade organizations) in the showroomCoordinates in-person program / event websites and communications (may be asked to coordinate across time zones)When applicable for program / event, oversight of :Air travel, hotel rooms, transportation, restaurants / entertainment, and event set up / suppliesHosts programs / events acting as point of contact for on-site supportAssists Manager with :Maintaining the calendar of programs / eventsCoordinating vendors, contractors / temporary staffing, purchase orders, etc.Operations Management :
Maintains the appropriate mix, condition, and cleanliness of products and display vignettes in showroomRecommends to EDC Manager which products need to be in coordination with productMaintains and keeps record of showroom inventory; assists with showroom inventory, at minimum annuallyRegularly inspects appliances to ensure pairing of respective accessoriesDocuments and maintains standard operating procedure for ordering products, parts, and serviceTroubleshoots appliance errors and schedules service, if requiredOversees, documents, and communicates schedule and products being serviced / locationSchedules appliance installerOversees, documents, and communicates list of products by location and labels productsMiscellaneous :
Participates in on-going product knowledge and trainingAdvises and collaborates with showroom team on features on functionality of appliancesResponds with flexibility and urgency to shifting prioritiesAssists Manager with a variety of reporting, as neededOther duties as assignedYour profile
Bachelors degree (Business Administration or related) Required3-5 Years of Experience (Showroom setting or luxury retail experience) Required3-5 Years of Experience (Sales environment experience) Required3-5 Years of Experience (Influencer experience (background in kitchen design, architecture, etc.) RequiredExcellent interpersonal skillsSelf-motivation and the ability to motivate othersStrong stand-up presentation & training skills including being comfortable in front of large groups with executivesTeam player and the ability to work with othersAbility to multi-taskExcellent communication and presentation skills. Able to speak to large groups and executivesClose attention to detailTime management skillsKitchen appliance knowledge preferred (to be able to demonstrate products effectively)Some basic cooking skills preferredTechnical savvy - ability to learn and communicate the technological side of appliancesMust demonstrate good judgement and discretion when exposed to confidential informationOccasional travel required locally and nationallyCulinary teaching experience a plusBasic knowledge of designProficient in Microsoft Office products - Outlook, Word, Excel, PowerPoint, and CRM (Salesforce)Travel Percentage 10%Your Pay & Benefits
The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.
Benefits offered include the following :
Medical, dental, vision, life insurance, short and long term disability benefits, employee assistance program (EAP), Adoption Benefits, HSA, FSA, and Dependent Care FSA starting on the first day of the calendar month following date of hireEligible to participate in the 401(k) plan, which offers a fully vested 100% employer match on the first 4% of compensation contributed by employeesAnnual employer funded profit sharing dependent on company profitabilityOpportunities for employees to participate in a company sponsored Wellness plan and earn lower medical care premiums2 weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSHUnlimited paid vacation for all Director and above level positionsThe greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line)40 hours of paid personal leave (Production Line)12 days of paid holidays per year (max 8 hours paid per day)Employee, friends, and family discount program for company productsBSH provides ongoing product training, uniforms, computer tablet, cell phone, and a company vehicle for eligible positionsBSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential - EOE / AA Employer.
This position is eligible
