Desk Adjuster

Position Summary

We are expanding our Desk Operations and looking for quality adjusters who want to handle Residential Property CAT claims from a desk within the Client's office located in Phoenix, AZ. These Desk Adjusters will utilize technology to gather information and evaluate the loss. They will then analyze that information, determine coverage, and settle the losses with minimal supervision. You must have the ability to maintain high claim standards and produce a quality claim file. This position will not convert to remote and is a 40-hour work week, Monday - Friday, overtime may be required and is based upon client request.

Responsibilities

• Examines claims forms, policies and endorsements, client instructions and other records when available to determine coverage.
• Effectively communicates claim process via written correspondence and phone. Position requires making outbound phone calls as well as staffing an inbound call phone rotary throughout the day.
• Utilizes current technology to investigate property losses, make coverage determination, set reserves, review, and analyze written information and estimate damages.
• Prepares reports by collecting and summarizing information required by client, local, state, and federal government and by Crawford.
• Settles claims by determining insurance carrier’s liability, client’s instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
• Achieves required Service Level Agreements “SLA” as set forth by client and/or Crawford for claim handling process.
• Maintains expected case load.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations, service standards and client requirements.
• Maintains adjuster licenses in all required states as well as professional and technical knowledge through continuing education.
• Always upholds the Crawford Code of Business Conduct.
• Participates in special projects or performs duties in other areas as requested.

Requirements

• College degree or an equivalent combination of education and experience.
• Two years’ experience adjusting exterior and interior residential property claims, or, one year experience adjusting property claims with prior military service.
• Experience in insurance, construction, damage evaluation and estimating, building repair or similar backgrounds preferred.
• Must have current home state license or designated home state license. Must be willing to obtain additional adjuster's licenses in multiple states as needed.
• Acceptable results on pre-employment drug screen, criminal background check and motor vehicle records check.
• Bilingual a plus.
• Good communication skills, organizational ability, technical knowledge, and computer skills.
• Good verbal and written communication skills.
• Familiarity with residential and commercial property insurance policies, terms, and conditions.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Knowledge of insurance industry, terminology, customs, and practices.
• Working knowledge of ISO policies, terms, and conditions
• Computer skills and learning new technology are critical to this position. Candidate will need to have a passion for learning, exploring, and applying new technologies, apps, and software.
• Knowledge of Xactimate / Xactware software applications. Also looking for Symbility users.
• Ability to work independently.

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When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion