Director Practice Operations - The Ponce Center - FT Days

Director Of Practice Operations

The Director Of Practice Operations Will Lead The Day-To-Day Management And Operations Of Gradys Ponce De Leon Center For Hiv Prevention And Treatment Clinic. This Role Involves Operational Oversight, Program Implementation, And Change Management To Ensure Delivery Of High-Quality, Patient-Centered Care. The Director Will Manage And Oversee The Advanced Practice Providers, Nursing, And Referral Coordination, As Well As Collaborate Closely With Clinical Leadership, Academic Partners, Grant Administrators, And Other Stakeholders Within And Outside Of The Health System To Support The Mission Of Delivering Equitable Hiv Prevention And Treatment Services. The Director Of Practice Operations Reports To The Vice President Of Hiv Services.

The Ideal Candidate Will Have Experience In Managing Complex Healthcare Operations, Particularly In Public Or Safety-Net Systems, With A Strong Understanding Of Grant-Funded Program Requirements And Academic Collaboration. A Clinical Background In Hiv, Infectious Disease, Lgtbq+, And / Or Underserved Communities, With Epic Electronic Health Record (Ehr) Systems Are Strongly Preferred.

The Ponce De Leon Center Is One Of The Largest, Most Comprehensive Facilities Dedicated To The Treatment Of Advanced Hiv / Aids In The United States. Founded In 1986, The Ponce Center And Its Onsite Affiliates Provide Clinical And Support Services For Hiv Prevention And Treatment To Approximately 12,000 Eligible Men, Women, Adolescents, And Children.

Operational Excellence

• Oversee day-to-day clinical operations, ensuring efficient access, patient flow, staff productivity, and adherence to quality and safety standards.
• Co-manage daily clinical schedules in collaboration with nursing and medical leadership, ensuring optimal provider coverage, appointment access, and coordination of care.
• Implement and optimize HIV prevention and treatment programs, including PrEP, PEP, ART, and linkage-to-care initiatives.
• Lead operational integration of new services and grants, coordinating with interdisciplinary teams, academic partners, and community stakeholders.
• Supervise and advise the managers / supervisors at assigned practices and support them in managing the practice.
• Analyzing access (lead time) and patient throughput (cycle time) and provider / schedule utilization.
• Partner with nurse leader and Medical Director including regular meetings.
• Optimize provider templates.

Care Quality And Programmatic Viability

Customer Service

Physician And Staff Engagement

Education : Required :

Preferred :

Experience : Required :

Preferred :