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Inside Sales Representative

Inside Sales Representative

RevvityLouisville, KY, US
2 days ago
Job type
  • Full-time
Job description

Inside Sales Representative

At ViaCord, a Revvity company, we're driven by the mission of delivering life-changing stem cell preservation and genomic services to families, and that requires team members who are passionate, collaborative, and committed to excellence. As a Senior Sales Representative, you'll combine the responsibilities of a top-performing sales rep with the ability to influence and support the way our remote contact center team operates. This is a role for someone who has already demonstrated success in both selling and operational leadership, someone who can consistently achieve their own sales goals while serving as a trusted resource for colleagues and a bridge between management and front-line reps

Responsibilities :

Sales & Consumer Engagement

  • Achieve daily, weekly, monthly, and quarterly sales goals through consultative selling to expecting families.
  • Master ViaCord's products and services to educate consumers with accuracy and clarity.
  • Deliver an exceptional consumer experience by handling escalated calls, resolving service challenges, and ensuring families feel supported at every step.

Operational Support & Leadership

  • Act as a go-to resource for teammates on systems, processes, and product questions.
  • Serve as a subject matter expert on ViaCord's commercial systems (Salesforce, Oracle, WebEx, Zendesk, Microsoft, DocuSign).
  • Monitor contact center coverage and escalate staffing gaps to management to maintain service levels.
  • Ensure adherence to departmental policies, including PTO scheduling and on-call rotations.
  • Participate in the commercial on-call program and provide required weekend support as scheduled.
  • Partner cross-functionally (operations, billing, shipping, etc.) to quickly resolve order discrepancies and service issues.
  • Maintain proficiency in a broad set of skills through cross-training across sales and service functions.
  • Support onboarding and training of new hires by providing peer mentorship, best practices, and product expertise at the direction of management.
  • Deliver peer training and retraining on processes and systems; develop clear user guides and work instructions.
  • Contribute to departmental initiatives, process improvements, and projects that enhance consumer and team experience.
  • Serve as a liaison between management and front-line reps, communicating team needs upward and reinforcing leadership direction.
  • Basic Qualifications :

  • Bachelor's Degree
  • 7+ years of sales experience
  • Preferred Qualifications :

  • Sales experience in a sales or service role in a contact center or direct-to-consumer.
  • Demonstrated success influencing and motivating peers, even without direct authority.
  • Proven ability to handle escalations, resolve cross-functional challenges, and maintain high customer satisfaction.
  • Track record of excellence in CRM and software proficiency (Salesforce, Oracle, WebEx, Zendesk, DocuSign, Microsoft Office).
  • Strong interpersonal, written, and verbal communication skills with the ability to adapt to multiple audiences.
  • Experience in facilitating training sessions.
  • Continuous Improvement certification (Lean, Six Sigma, etc.).
  • Bilingual in Spanish / Chinese.
  • Working Conditions :

  • The primary working condition associated with this position is working independently in the office environment.
  • Location :

  • This position is a remote role.
  • Days / Hours :

  • The shift is Monday - Friday
  • The shift times are 12 PM EST - 9 PM EST or 9 AM PST / 6 PM PST
  • Please note : There will be an occasional required Saturday shift, 10am - 7pm ET, for which you can take a weekday off leading up to it.
  • You'll Be Successful If You :

  • Consistently balance sales targets with operational responsibilities.
  • Influence and support peers through collaboration, problem-solving, and subject matter expertise.
  • Thrive in a fast-paced, virtual contact center environment where adaptability is key.
  • Are recognized as the person others rely on when there's a tough question, a system glitch, or a customer who needs extra care.
  • Aspire to grow into a people manager role and demonstrate the leadership qualities that will prepare you for that next step.
  • We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits :

  • Medical, Dental, and Vision Insurance Options
  • Life and Disability Insurance
  • Paid Time-Off
  • Parental Benefits
  • Compassionate Care Leave
  • 401k with Company Match
  • Employee Stock Purchase Plan
  • Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and / or local laws.

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