Operations Coordinator, Expansions

Market Launch Coordinator

At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We're looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

This role supports end-to-end market launches, driving cross-team coordination, vendor and logistics management, and clear communication with local on-the-ground teams. The role also maintains documentation and project management tools to ensure alignment. Responsibilities span pre-launch planning through post-launch neighborhood expansion, helping ensure launches are executed smoothly and efficiently.

Responsibilities

Support end-to-end market launch planning, including site readiness, equipment tracking, and coordination with the facilities team, contractors, and vendors.

Manage logistics for robot deliveries, warehouse materials, furniture, and IT / charging setups for new depots.

Coordinate onsite activities during pre-launch (e.g. vendor scheduling, equipment deliveries, inventory checks, robot arrival timing).

Track and maintain documentation for permits, utility installations, lease agreements, and local compliance items.

Own pre-launch checklists in collaboration with Expansion, IT, and Field Ops teams.

Ensure vendors and contractors meet deadlines and quality expectations.

Travel to launch markets to support launch-week operations (approx. 25% travel).

Support ongoing expansion of neighborhoods post-launch (e.g. mapping, scouting, merchant outreach assistance).

Help update and maintain internal project management tools (e.g. Jira, Notion, Google Sheets).

Qualifications

2+ years in operations, logistics, field support, or project coordinationideally in mobility, AV, warehouse, robotics, or last-mile delivery.

Highly organized with strong attention to detail and ability to juggle multiple priorities. You enjoy organizing documents and Google Drive, compiling information, and sharing information with cross-functional partners

Comfortable working cross-functionally with technical and non-technical teams.

Experience working with vendors and managing site-level logistics (e.g., furniture delivery, power installs, IT setup support).

Clear and proactive communicatorboth written and verbal.

Self-starter who thrives in ambiguity and adapts quickly.

Familiarity with project management tools like Notion, Jira, Asana, or Airtable is a plus.

Willingness to travel and be hands-on during launch windows.

What Makes You Standout

Experience working at a startup or fast-paced environment.