Operations Coordinator

ABOUT THE ROLE As a member of Rinse’s delivery operations team, you will be directly responsible for ensuring that customer orders meet our quality standards and are delivered on time while building the success of our valet delivery drivers.

We have an amazing team and want you to become a part of it!

Initial compensation :

• $21 / hr for the first 30 days, and then increased to $22 / hr after passing the training period.
• IN THIS ROLE YOU WILL...
• Follow Quality Control processes to ensure all orders are up to Rinse cleaning standards and are ready for delivery on time Resolve various issues and hurdles to achieve a daily 100% quality control and order preparation status Physically move and monitor customer orders weighing up to 50lbs within our warehouse Prepare bags and materials for Valets prior to their arrival Act as a liaison between our Valets and dispatch satisfying customer needs Monitor Valets routes and adjust as necessary to ensure route efficiency Interface with our Cleaning Partners to address any issues with orders Provide support to our valets when they arrive in the evenings and at the end of their routes Problem solving in a fast paced / startup environment Occasionally drive full or partial routes within the Los Angeles metro area as required by business needs.
• Drive a 16 foot box truck daily to support business needs Will help support our continuous customer facing and B2B partnership growth Be cross trained to help fill other roles and responsibilities during the daytime shifts as needed Maintain a clean and organized work space AS AN IDEAL CANDIDATE YOU WILL...
• Breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers Are able to embrace change and ambiguity in a constantly evolving environment Are able to be on your feet for a majority of your shift, lifting on average 30 pounds (up to 50 pounds) while keeping yourself in constant motion Have a valid driver's license and are able to pass a motor vehicle records check with a clean driving background; driving a 16 foot box truck is required  Are able to keep a steady hand.

You are creative, attentive, and resourceful when solving problems Are able to communicate effectively across multiple levels of the organization using Slack, Asana, and Email Type at a minimum of 60 Words Per Minute Proficient in Google Docs, Windows and Mac Operating Systems, Android phones, and iOS devices Skilled with mobile phone applications and can communicate bugs or issues for solutions Have 2 years relevant work experience or a High School Diploma or College Degree (College Degree Preferred) SCHEDULE :