Customer Service Center Intermodal Specialist

Job Description

JOB INFORMATION:
Job Title: Customer Service Center Intermodal Specialist Department(s): 5082 - Customer Service Center Location(s): Garden City Terminal FLSA Status: Non-Exempt

JOB OVERVIEW: Under the supervision of the CSC Systems Manager, the Intermodal Specialist - CSC works to achieve end-to-end visibility for intermodal containers from time of availability to final destination. Increase efficiency through a single point of contact by providing assistance with container visibility to final destination. Retain focus on customer loyalty and establish value added services to further strengthen the relationships with GPA customers. To be customer focused delivering service and value.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.


JOB DUTIES:

• Ability to ensure strong communications with Beneficial Cargo Owners (BCO’s) offering end to end visibility.
• Monitor and trace intermodal containers upon request from time of availability to final ramp destination.
• Liaison with the BCO to way-bill containers prior to vessel arrival.
• Ability to identify measurements and develop reporting tools to monitor success of rail transit times and equipment availability at ramps.
• Track containers to first available train and measure accuracy.
• Establish relationships with customer service teams and ramp personnel with NS, CSX and Railink.
• Work closely with GPA’s Intermodal Team to maintain optimal flow of containers to ramp.
• Diligently work with Government Services to move containers through inspection process. Monitor any/all holds to ensure timely movement of containers.
• Handle both export and import rail inquiries from Ocean Carriers and BCO’s.
• Provide back-up, support, and cooperation to the CSC Manager and CSC Systems Manager
• Participate on improvement teams, process team, and project teams as empowered and required.

JOB REQUIREMENTS: Knowledge, Skills, & Abilities
Strong Microsoft Word, Excel, and PowerPoint required.Excellent written, oral, and presentation skills interpersonal skills and the ability to interact effectively and professionally with GPA staff on all levels of administration as well as internal and external customers in order to create a result-driven, team-oriented environment.
Experience

• 3 years customer relations experience, strong knowledge in international trade procedures Preferred

Education

• Required High School Diploma or equivalent
• Preferred Bachelor's Degree in business, Logistics, marketing, communications or a related field

Licenses & Certifications

• TWIC - Transportation Worker Identification Credential Required Upon Hire
• Driver's License - Valid state driver's license Required Upon Hire

Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.
Revised: 3/4/2024