Manager - IT Operations and Support

General information

Job Title

Manager - IT Operations and Support

Date

Monday, September 15, 2025

Entity

Unifi Aviation, LLC

Posting City

Atlanta

Posting State

Georgia

Exempt or Non-Exempt Position

Exempt

Requirements and Description

About the Role :

Were seeking a Sr. Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.

Key Responsibilities :

• Lead IT service desk and support teams; drive operational excellence and user satisfaction
• Manage IT hardware and software procurement, licensing, and inventory
• Oversee incident, request, and problem management using ITIL best practices
• Maintain service SLAs and lead continuous improvement initiatives
• Collaborate with cross-functional teams to align IT support with business goals
• Monitor vendor performance and ensure contract compliance

What You Bring :

Why Join Us?

Unifi Aviation, LLC. is an Equal Opportunity Employer.

" Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."