About Lab Four
Lab Four’s mission is to become a key workforce development partner in three ways : By providing the best possible technology training to help businesses become more successful. By equipping individuals with the skills and credentials necessary to secure stable employment in high-demand industries. By partnering with other non-profit organizations to help our community fulfill its vast potential.
As our Office Support Specialist, you will play a vital role in keeping our operations running smoothly. You will help us stay organized, solve operational challenges, and support efficiency in a fast-paced, growing environment.
Responsibilities
Front Desk and Reception Duties
- Answer and route incoming calls, promptly relaying messages to staff.
- Welcome and assist visitors, test takers, and students.
- Manage student and visitor logs, mail distribution, and package handling.
- Promote Lab Four’s programs and services to prospective students and test takers.
- Ensure marketing materials are available, organized, and up to date.
- Maintain a tidy and professional reception area, classrooms, and break rooms.
Support Testing Center
Proctor exams and provide support to test takers throughout the process.Maintain the testing calendar and coordinate staffing for testing periods.Train and oversee other proctors as needed.Address and document any incidents or escalations per testing policies.Manage site closures for holidays or inclement weather.Provide backup during peak testing times.Ensure proctors respond appropriately to requests for additional information from testing companies.Provide weekly reports to the Operations Manager.Administrative & Operational Support
Facilitate classroom rentals and coordinate logistics.Assist with student job placement verifications and documentation.Support class start processes, orientation, and student onboarding.Maintain key reports (Exam Voucher Report, Test Center Revenue Report, etc.).Update records and ensure compliance with documentation standards.Support special projects and internal initiatives, as assigned by management.Additional Responsibilities
Manage office and office supply inventory.Handle all purchases.Support job fairs and community events.Serve as Testing Center Coordinator.Perform other tasks as assigned.Qualifications
Administrative, office support, or customer service experience preferred.Strong organizational and multitasking skills.Excellent communication and interpersonal abilities.Detail-oriented with the ability to maintain accurate records.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfort with technology.Ability to work effectively in a fast-paced, dynamic environment.Flexibility to support occasional evening or weekend events (e.g., job fairs or community events).Why Join Lab Four?
Be part of an organization committed to workforce development and community growth.Work in a collaborative, supportive, and mission-driven environment.Gain opportunities for professional growth while helping individuals and businesses thrive.