Customer Service Specialist

A company is looking for a Customer Service Representative to manage patient billing inquiries and account resolutions.

Key Responsibilities

Handle all patient billing inquiries through inbound and outbound calls, ensuring timely resolutions

Assist patients in understanding billing statements and make necessary account corrections

Maintain accurate documentation of accounts and respond to patient calls regarding benefits and claims follow-up

Required Qualifications

Minimum three years of experience in healthcare customer service

Bachelor's degree preferred

Proficiency in Raintree Navigation

Strong organizational and time management skills

Ability to work independently and manage multiple tasks simultaneously