General Characteristics Directs the Customer Service’s hotline and order processing services for an enterprise.
Responsible for business strategy and planning to ensure the organization has the appropriate resources, budget, tools and customer satisfaction metrics needed to provide the highest level of customer service.
Establishes quality standards and performance metrics for customer service’s hotline performance.
Manages the design and implementation of knowledge based systems, ensures appropriate resources are available to respond to customer inquiries/issues.
Develops and implements learning strategy to maintain knowledge and provide growth for representatives.
Resolves complex customer issues.
By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.* Powered by JazzHR
Manager, Customer Service Hotline • Tallahassee, FL, US
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