Medical Assistant III/Patient Care Coordinator

Job Details

Job Location

Randolph SBHC - Randolph, MA

Salary Range

$19.43 - $30.27 Hourly

Description

This position will have both Medical Assistant III, as well as Patient Service Coordinator responsibilities. Works in a customer service capacity providing administrative, scheduling, registration, insurance enrollment and verification, and clerical support to students, patients, families, and the community.

Under the supervision of a Registered Nurse and / Mid-level or Physician, the Medical Assistant performs delegated functions as a member of the patient care team to performs a variety of direct and indirect patient care activities to include but not limited to n Vaccine Administration, Point of Care Testing and Phlebotomy.

Primary Location for this position is Randolph, MA.,

Primary Responsibilities

• Routine Patient Care.
• Interview patients
• Collect data, information, and vital signs pertinent to visit (examples include blood pressure, height, vision, and pulse oximetry).
• Perform screenings pertinent to visit.
• Assist with interpretation between providers, co-workers and patients as needed.
• Assist during medical examinations and minor procedures.
• Perform / assist with finger sticks, EKG's, hearing and vision, etc.
• Secures patient information by completing and safeguarding medical records and keeping patient information confidential.
• Preparation
• Prepare exam room for correct procedure.
• Prepare and clean treatment rooms and medical instruments (sterilization).
• Clinical Support
• Assist providers, as necessary.
• Obtain specimens as directed.
• Perform Point of Care Testing according to protocol.
• Assist during medical examinations and minor procedures.
• Performs blood draws.
• Maintain a safe patient care environment.
• Follow all Joint Commission and OSHA standards.
• Follow all infection-control policies and protocols.
• Delegate within Scope of Practice
• Oversee Medical Assistants assignments (i.e., the board, lunch coverage, rooming, and stocking).
• Perform orientation and training of inexperienced staff and externs per the request of a RN or AP.
• Create the daily assignments under the direction of the clinical supervisor or designee.
• Administrative
• Answer phones, handle call reminders and schedule / reschedule and cancel appointments.
• Greets patients and visitors, registered, checks patients in and out; verify insurance, collect copay, deductibles, generate and reconcile reports.
• Obtains and verifies insurance authorizations / precertification.
• Obtain and disseminate various forms; completes medical record release requests and schedules / confirms patient appointments.
• Provides general office and clerical support.
• Perform pre-visit, inter-visit, and post visit activities.
• Retrieve, follow up and complete forms for patients per protocol, as requested.
• Maintain supplies and equipment, notify RN or designee ahead of needs.
• Manage nurse and providers EPIC templates.
• Assist with data collection for grant and regulatory compliance.
• Vaccine Administration
• Monitoring Vaccine Storage / Handlings
• Continuing Education in Vaccines
• Knowledge in assigned Vaccines for Children / Adults (guidelines and requirements).
• Communication, Outreach & Student / Patient & Family Engagement
• Maintain a professional, courteous, and positive manner with all contacts.
• Convey information clearly in writing and verbally.
• Respond to inquiries accurately and in a timely manner.
• Listen with empathy and support patients with compassion.
• Participate in Health & Wellness Events.
• Promote Practice.
• Teamwork
• Work professionally and collaboratively with co-workers.
• Participate in achieving practice goals and key performance indicators.
• Share knowledge and expertise willingly.
• Support and assist with care coordinate for students, patients, and families.
• Assistance, as needed.
• Performs other duties, as assigned.

Qualifications

• High school diploma or equivalent required.
• Must be a graduate of an accredited Medical Assistant program.
• Must hold current CPR / BLS certification.
• Certified Medical Assistant strongly preferred
• Strong clinical skills, including point of care testing and phlebotomy.
• Familiarity with clinical processes and procedures and medical terminology.
• Able to perform vital signs, obtain pertinent health information including but not limited to temperature, pulse, respirations, blood pressure, height, and weight.
• Able to participate in the medication reconciliation processes and related prescription management tasks including prior authorizations.
• Knowledge and ability to perform specific procedures and tests appropriate to the clinical setting Strong customer service skills.
• Strong computer skills including Microsoft Office.
• Experience with Practice Management and Electronic Health Record systems is a plus.
• Able to maintain strictest confidentiality.
• Able to communicate with all levels of organization.
• Able to handle multiple tasks and prioritize work.
• Able to comprehend complex orders.
• Strives in a fast-paced environment and stays calm during stressful situations.
• Flexible and able to adapt to changing situations.
30+ days ago