Customer Service Officer

Customer Service Officer

The Customer Service Officer is responsible for ensuring all personnel and facilities under their charge are safeguarded in accordance with established policies, procedures, and the relevant Facility Security Plan. The Security Guard is more specifically responsible for :

• Multi-tasking and paying close attention to details while working in a fast-paced environment.
• Following the instructions, processes and procedures as outlined in written documentation or directed by a supervisor.
• Giving and receiving verbal communication in person and over portable radios.
• Inspecting and verifying visitors, vendors, passengers and crew members' identification credentials and documentation.
• As necessary, performs access control duties as prescribed in post orders and relevant Facility Security Plan.
• Checking all facility / terminal doors, fences, and gates to ensure they are secure and pose no security or safety threat.
• Opening, monitoring, and closing doors, fences or gates as needed.
• Demonstrating safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Inspecting work areas to ensure compliance with established regulations regarding security, safety, and maintenance.
• Identifying problems, collecting data and facts, and drawing valid conclusions.
• Writing and maintaining reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Ensuring all required reports are executed in a timely manner, when necessary.
• Working variable hours, flexible shifts which may include holidays and weekends.
• Maintaining accurate timekeeping of hours and time-off using payroll software.
• Delivering excellent customer service always, with all clients, terminal employees, vendors, and ship's crew members, as prescribed in training guidelines.
• Responding to common inquiries or complaints from clients, guest, employees, and TSS management.
• The proper safe-keeping and storage of all Sensitive Security Information (SSI) materials.
• Keeping management updated of any employee change of address or phone numbers.
• Attending relevant training.

Education and / or Work Experience Requirements :

Physical Requirements :

Training and Uniforms provided