Quality Manager

Quality Manager

Flowserve Chesapeake FPD is seeking a dynamic quality manager to lead its quality group. The successful candidate should excel in driving quality and continuous improvement initiatives, encompassing quality KPIs, QMS enhancements, supplier quality management, and internal audits. A robust background in quality management, coupled with proven leadership in large-scale industrial manufacturing organizations, is essential. The role requires effective collaboration with associates at all organizational levels, especially those on the factory shop and office floors. The quality assurance manager will develop, implement, and manage the quality management system to guarantee product and process compliance with internal, customer, and regulatory standards. They will lead the quality team, facilitate cross-functional problem-solving, and spearhead continuous improvement efforts to reduce the cost of poor quality (COPQ).

Responsibilities :

• Lead site quality program and cost of quality.
• Report KPIs, global corrective actions and support with corporate data requests.
• Maintain all quality certifications for the business (ISO 9001 : 2015, site specific : NSF, UL, and CSA)
• Maintain compliance with Flowserve global procedures and industry regulations & requirements.
• Develop and maintain policies, procedures, and control plans.
• Manage internal and external audits.
• Responsible for QC incoming, in-process, and final inspection activities.
• Ensure calibration of measurement tools and equipment.
• Lead and coach problem solving (RCA / CA / PA) for the facility.
• Implement corrective actions and verify effectiveness.
• Manage and report quality KPIs (COPQ, FPY, defects, warranty claims, scrap / rework, etc.).
• Provide management with data-driven insights for decision-making.
• Address customer complaints and coordinate resolution.
• Work with suppliers on quality standards, approvals, and corrective actions.
• Build and coach the quality team.
• Promote a culture of quality throughout the organization.
• Lead the correct implementation of company quality strategy within the expected timing and level of maturity (i.e : quality academy).

Expectations :

Key Performance Metrics (KPIs) :

Requirements :

Preferred Experience / Skills / Needs :

Benefits starting from day 1 :