IT Support Analyst

A company is looking for an IT Support Analyst to provide technical assistance and support to end-users in a remote work environment.

Key Responsibilities

Respond to user inquiries and provide technical support through various communication channels

Troubleshoot and resolve basic hardware, software, and network issues remotely

Log and prioritize support tickets, ensuring timely resolution and communication with end-users

Required Qualifications

Associate's degree in Information Technology or a related field, or equivalent work experience

1-2 years of experience in IT support or a related customer service role

Proficiency with Windows 10 / 11 / MacOS and Microsoft Office 365

Basic understanding of networking concepts and hardware components

Familiarity with Active Directory and / or Azure Active Directory for basic functions