Logistics Coordinator

Overview

SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 8,150 people, including more than 2,300 in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF's growth.

The Logistics Coordinator - Bulk Dispatch is responsible for the planning and execution of SNF's logistics orders to dispatch and manage liquid and dry bulk shipments; Coordinate and oversee the scheduling logistics inbound and outbound plant deliveries, pickups, and customer orders; Provide exceptional customer service delivering the right plant, at the right time, to the right place while working with All SNF business units Polydyne / Municipal, Industrial Water Treatment, Mining, Oil and Gas.

Responsibilities

• Create shipment tenders and documents using SNF's ERP system and monitor shipments to various locations across North America.
• Work closely with Customer Service, Purchasing, Product Management and Demand and Inventory Planning to ensure the order is shipped with correct delivery requirements and brought into the plant in a manner that meets the expectations of the receiving team.
• Choose the best carrier based on rates and service levels, then dispatch customer orders for shipment.
• Work with plant production, planning, and shipping departments to confirm freight is ready for shipment and loaded in a timely manner.
• Work with Scale House to ensure trailers have the latest information to ensure they are within their GVWR and involved in the management of trailer yards; daily yard checks for trailers to ensure trailer is on-site.
• Communicate with the planning and customer service team regarding issues with the carrier to avoid mishandled shipments and set standards for future shipments.
• Assist in correcting in-transit issues by providing disposition, requesting re-consignment, creating new shipping documents, etc.
• Expedite critically needed shipments.
• Assist in carrier rate management through updating new rate schedules and requesting quotes for new shipping locations.
• Develop and foster relationships with vendors and co-workers.
• Provide backup to other Logistics coordinators as required.
• Address customer delivery inquiries, concerns, and complaints in a timely and professional manner.
• Monitor customer feedback and satisfaction levels to identify areas for improvement and implement corrective actions.

Qualifications

EDUCATION :

EXPERIENCE :

KNOWLEDGE, SKILLS, ABILITIES

LICENSES AND CERTIFICATIONS : N / A

BENEFITS :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.