CRM Delivery Analyst

Summary

of Position

The CRM Delivery Analyst is a member of the Marketing and CX organization, reporting to the VP, Director of CRM Enablement. Work alongside the Lead Product Manager to help define the product vision, roadmap, and key growth opportunities. Provide front line support to educate stakeholders, gather requirements and translate them into clear, actionable tasks. Support Agile teams in sprint planning, backlog refinement, and product delivery while helping to ensure that products are delivered on time, on scope, and aligned with our strategic goals.

Responsibilities :

• Feature Development : Translate business requirements into user stories for the development team and oversee the development and implementation of new features.
• Functional Demo : Ability to demonstrate functional delivery to business proponents.
• Quality Assurance : Ensure that all Salesforce implementations meet quality standards, are tested thoroughly, and are delivered on time.
• User Training : Coordinate and provide training to users on new features and functionalities within Salesforce.
• User Support : Provide end user support and education for any issues that arise, be on point to drive resolution and function as an escalation point.
• Reporting & Analytics : Oversee the creation of reports and dashboards within Salesforce to monitor platform performance and business metrics.
• Compliance & Security : Ensure that Salesforce implementations comply with company policies, industry standards, and data security regulations.

Related Qualities :

Important Knowledge and Skills :

Required Qualifications :

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in states across the southern The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top Most Reputable Bank. More information is available at .

Benefit Highlights