Product Technical Trainer

Job Description

Job Summary

The Product Support Technical Trainer is responsible for designing, developing, and delivering a comprehensive training of Slots, Tables, Shufflers and new products to Field Service, and Operations. The Technical Trainer will have a strong background in technical concepts, excellent communication skills, and the ability to translate complex technical concepts into easy-to-understand training materials.

Responsibilities

• Develop and conduct training sessions and material for AGS’ Slot and Table Games products to service, production and operations staff as needed
• Create and manage Computer Based Training via the companies LMS system for employees and customers
• Update product knowledge by creating videos and technical documents for the AGS Knowledgebase
• Work with the Operations and Field Service teams to manage and plan training based on the sales forecast and new product rollout
• Support engineering team members with product testing, installation and instructions
• Participate with new product due diligence, implementation and rollout of newly acquired and company-developed products
• Customer education – conduct onsite customer education classes
• Assist the Field Service Coordinators, Order Coordination and Compliance departments with resource identification and planning
• Participate in and lead installation of new products to new territories; identify training opportunities and determine product knowledge proficiency in those territories
• Serve existing accounts by analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests, resolving problems
• Conduct site surveys for optimal equipment installation
• Willing to work flexible schedules including weekends, holidays and evenings if needed

Skills / Requirements

Physical Demands and Working Environment

This position may require registration with the Nevada Gaming Control Board (NGCB) and / or other gaming jurisdictions in which we operate.

Note : All offers are contingent upon successful completion of a background check and drug screen

AGS is an equal opportunity employer.