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Salud Family Health
Contact Center Agent - Call CenterSalud Family Health • Fort Lupton, CO, US
Contact Center Agent - Call Center

Contact Center Agent - Call Center

Salud Family Health • Fort Lupton, CO, US
30+ days ago
Salary
$21.00 hourly
Job type
  • Full-time
Job description

Job Description

We are looking for a Contact Center Agent to join our family.

As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud, approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.

We offer:

  • Starting Wage - $ to $21 per hour
  • Monday to Friday – 8 am to 5 pm

Comprehensive Benefits Package includes:

  • Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)Low employee premiums, especially given rich benefits$25 Primary Care Physician and Specialist Co-pays (in-network)Low deductibles and co-insuranceFree provider visits and services at all Salud facilitiesPreferred prescription pricing at Salud pharmacies
  • Dental PPO planIncludes Employee Discounts at All Salud Dental Facilities
  • Vision
  • Generous vacation accrual
  • 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
  • Up to 8 Paid accrued Sick Days per year
  • Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
  • 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
  • Flexible Spending Accounts
  • Basic Life and AD&D
  • Supplemental Life and AD&D
  • Short-Term & Long-Term Disability
  • Accident & Critical Illness Insurance
  • Employee Assistance Program

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

Qualifications

What you need to be qualified for this job:

Education:

  • Graduation from High School or equivalent required

Experience:

  • One year of general office and or Call Center experience required

Licensure/Certification:

  • No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud

Knowledge, Skills, and Abilities:

  • Bilingual (English-Spanish) is preferred
  • Knowledge of multi-line phones
  • Ability to determine an emergency situation and take appropriate action
  • Sensitivity to indigent and ethnic minority communities
  • Effective written or oral communication skills

The application window is anticipated to close by 6/30/26

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Contact Center Agent - Call Center • Fort Lupton, CO, US

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