Wounded Warrior Call Center

Duties and Responsibilities :

• Provide strong managerial, leadership, and communication skills.
• Achieve organizational objectives.
• Collaborate and display positive interactions with members of the WWR and other government agencies.
• Assess, plan, implement, coordinate, monitor, and evaluate the PWS requirements.
• Coordinate team efforts to conduct comprehensive studies dealing with significant changes in workforce distribution, customer service positions, or related organizational structures
• Develop detailed plans, goals, and objectives for the long / short range implementation and administration of a major agency program; or an appropriate combination of education and experience demonstrating knowledge and skill equivalent to that above.

Education and Experience :

• Master's Degree combined with 10 years working with the federal Government
• Three (3) years of experience in outreach and support operations related to WII and veterans.
• Three (3) years call center experience.

Minimum Qualifications :

• Knowledge of the mission, organizational structure, operations, and interrelationships of the WWR.
• Knowledge of WII and veteran support, to include but not limited to; non-medical case management,
• Knowledge of Veterans Administration, IDES process, behavioral health support resources, Traumatic Service Member Group Life Insurance process.
• Knowledge of Marine Corps culture.
• Proven ability to provide sustained successful performance in positions of increased responsibility.