Job Description
Job Description
OnSpot Dermatology is looking to add an experienced Full-Time Medical Receptionist / Call Center Representative who will work closely with our patients to create a medical experience like no other!
We are looking for a new team member who is positive, energetic, enjoys patient interaction and exhibits the following responsibilities / qualifications below :
Responsibilities :
- Greet patients with a smile and upon their arrival to their appointment
- Check patients in & out
- Obtain and enter accurate demographic information
- Gather and input correct and accurate insurance information for each patient
- Process patient payments (co-pays, self-pay charges and purchased products)
- Facilitates the patient flow and is aware of delays and capable of communicating with our patients and clinical staff
- Answer telephone promptly and in a polite and professional manner
- Respond to voicemails in a timely manner
- Answer questions and offer specific information about our mobile medical practice
- Schedule or reschedule appointments for new patients and established patients in person and over the telephone
- Ensure our patients are receiving patient care like no other
Qualifications :
- Minimum one year of experience in a medical office environment
- Minimum one year front desk dermatology experience
- Experience scheduling patients
- Excellent verbal and written communication skills in a customer service environment
- Proficient in use of computers and software programs
- Ability to handle confidential and sensitive information
- Must be detailed oriented and able to handle multi-tasks
- Outgoing personality, able to interact and communicate with patients daily
- Energetic phone presence
Job Type : Part Time
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