Field Service Tech II

Position Overview:

This position is responsible for diagnosing and performing all repairs on customer owned equipment in the field. This will include troubleshooting, tearing down, cleaning, inspecting and assembling parts. Must be skilled with mechanical and electrical tasks and own a complete set of hand tools. Requires ability to work with minimal supervision, interact with customers, and complete paperwork accurately and timely. Valid driver's license and acceptable driving record a must.

Principal Duties and Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Repairs and overhauls product
• Some shift work may be required
• Must be available for on-call duty as scheduled by supervisor. Performs on-call duties and responsibilities as required of all field service technicians
• Perform preventative maintenance and repairs on various types of heavy duty diesel engines equipment in the field/shop
• Ensure total customer satisfaction prior to leaving job-site
• Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer
• Troubleshoot and repair mechanical, electrical, and hydraulic systems and combustion engines
• Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service
• Maintain records of all service activities
• Regular attendance is an essential function of the job
• Performs other duties as assigned

Qualifications & Skills:

• Ability to perform complete overhaul and engine start up
• Strong technical/mechanical skills and experience required
• Must be able to work in both Shop and Field
• Must be able to run emission testing to ensure compliance with CARB
• Ability to work for extended hours and be able to travel or work out of town
• Ability to troubleshoot engine related problems for both Shop and Field
• Must be able to read, write and understand service instructions
• Must have good organizational skills, aptitude for numbers, and experience coordinating and processing paperwork.
• Must have experience dealing with customers in difficult situations, good phone etiquette, and the ability to function in fast-paced environment
• Must maintain excellent relationships with customers, both internal and external

Education & Experience:

• High school diploma and/or equivalent combination of education or experience
• Posses training and experience with Waukesha and Guascor gas engines, required
• Must have an equivalent of no less than five (5) years’ experience with technical repairs

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Tool Requirements:

• This job requires the employee to supply a complete set of hand tools

Other Criteria:

• For insurance purposes, must have a clean driving record and valid driver's license for the state they are driving in required.
• Complies with Company policies and procedures.
• Performs job safely with respect to others, to property and to individual safety.
• Works effectively with others in the company to encourage teamwork and productivity.
• We are drug free workplace that conducts pre-employment physical and drug screenings. We are regulated by the department of transportation and will be conducting random drug testing at regular intervals.