Managed Service Field Specialist

Job Description

Job Description

Salary :

Managed Service Field Specialist (Full-Time) Oxford, OH

NextStep Networking is growing! Were an innovative IT managed services provider that partners with local government organizations to deliver reliable, dignified technology solutions. We help our clients maximize the effectiveness of their IT systems through Managed Services, Cloud Migration, and custom eLearning. If youre passionate about technology, problem-solving, and making a real impact in your community, we want you on our team.

About the Role :

As a Managed Service Field Specialist, youll be the front line of technical support for a local government client in Oxford, Ohio. Youll diagnose and resolve issues, manage user accounts, and keep systems running smoothly all while providing excellent customer service.

This is afull-time, on-site role with occasional after-hours on-call evening and weekend shifts.

Key Responsibilities :

• Provide first-level technical support for staff and departments
• Diagnose and resolve computer, printer, and peripheral hardware issues
• Manage user accounts, passwords, and device enrollments
• Support Microsoft 365, Google Workspace, Windows OS, and proprietary applications
• Assist with A / V setup for meetings and public events
• Log service tickets, track progress, and maintain accurate documentation
• Adhere to data privacy and cybersecurity protocols
• Participate in an on-call rotation for evening / weekend support as needed

What You Bring : Technical Skills :

Professional Qualities :

Minimum Requirements :

Physical & Work Environment Requirements :

Why Youll Love Working Here :

We believe technology should empower, not frustrate. As part of NextStep Networking, youll work with purpose helping local government teams deliver essential services through reliable IT systems.

We offer an excellent benefits package, including :

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.