Requirements
- Strong written and verbal communication abilities
- Proficiency in a Windows environment
- Basic understanding of Microsoft Office administration
- Familiarity with hardware setup, device imaging, and remote support tools
- Exceptional organizational skills
- Capability to handle multiple priorities while working independently
- Exposure to basic network management or cloud systems
Responsibilities
Serve as the primary contact for IT support requests, addressing hardware, software, network, and email issues.Oversee the IT help desk / ticketing system, ensuring prompt resolution and tracking of all support inquiries.Coordinate inventory management for laptops and other equipment, including procurement, configuration, maintenance, shipping, and returns.Set up and deactivate user accounts, email credentials, and software access while executing employee onboarding and offboarding processes.Maintain documentation for systems, devices, and procedures.Troubleshoot connectivity and basic networking issues, such as WiFi and printer problems.Stay updated on IT security necessities, including password management and device tracking.Company
We are Wise Staffing Group, and we are seeking a professional, organized IT Specialist to become part of our corporate headquarters team. This position is ideal for individuals who thrive in independent work environments, appreciate organization, and are dedicated to ensuring our systems operate seamlessly. As an IT Specialist, I will rely on you to manage daily tech support, facilitate employee onboarding / offboarding, set up devices, and track equipment. Your role is crucial in maintaining a connected and efficient atmosphere for all our branches! This is a full-time position with a base pay range of $18.00 – $20.00 per hour. In addition, we offer various benefits including a 401(k), dental insurance, health insurance, paid time off, and vision insurance. Please note that the ability to commute to Tupelo, MS 38804 is required, and this role will be performed in person.
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