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Scientific Support Engineer (Citizens Only)

Scientific Support Engineer (Citizens Only)

Elegant Enterprise-Wide Solutions, Inc.Bethesda, MD, United States
2 days ago
Job type
  • Full-time
Job description

About this Position :

Job Title : Scientific Support Engineer

Responsibilities :

  • Specialized technician familiar with scientific research methods and tools, capable of supporting the specialized needs of lab research staff.
  • Subject Matter Expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain environment as well as ITB’s Windows, Linux, and Mac system management tools.
  • Familiarity with conference room AV equipment and infrastructure.
  • Familiarity with virtualization platforms.
  • Familiarity with networking hardware and software such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network).
  • Familiarity with VoIP, fax, Muti-function copiers, large format printers, and other common IT peripherals.

Qualifications :

  • 4+ years of relevant, applicable professional experience.
  • Subject Matter Expert in Mac, Windows and Linux operating systems.
  • Experience with managing customer expectations and delivering the highest quality customer service.
  • Experience in scientific computing end-user environment.
  • ServiceNow expertise for queue management and ticket fulfillment.
  • Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment.
  • BS / MS / PhD degree from an accredited college with an Engineering or Applied Science major or equivalent.
  • Note : For H-1B and OPT cases, we are seeking candidates from recognised organizations.

    "No phone calls please."

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    Scientific Support Engineer • Bethesda, MD, United States

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