About this Position :
Job Title : Scientific Support Engineer
Responsibilities :
- Specialized technician familiar with scientific research methods and tools, capable of supporting the specialized needs of lab research staff.
- Subject Matter Expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain environment as well as ITB’s Windows, Linux, and Mac system management tools.
- Familiarity with conference room AV equipment and infrastructure.
- Familiarity with virtualization platforms.
- Familiarity with networking hardware and software such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network).
- Familiarity with VoIP, fax, Muti-function copiers, large format printers, and other common IT peripherals.
Qualifications :
4+ years of relevant, applicable professional experience.Subject Matter Expert in Mac, Windows and Linux operating systems.Experience with managing customer expectations and delivering the highest quality customer service.Experience in scientific computing end-user environment.ServiceNow expertise for queue management and ticket fulfillment.Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment.BS / MS / PhD degree from an accredited college with an Engineering or Applied Science major or equivalent.Note : For H-1B and OPT cases, we are seeking candidates from recognised organizations.
"No phone calls please."