Director of Instructional Design & Credentialing

Position Summary

Director of Instructional Design & Credentialing leads the design, development, and continuous improvement of education and credentialing programs for a prominent association in the service industry. This role combines instructional design expertise, credentialing oversight, and program management to deliver high-quality, accessible learning experiences across multiple modalities—online, in-person, and hybrid—serving association members nationwide.

The job location is in the Chicago area.

Key Responsibilities

Program & Curriculum Development

• Conduct needs analyses with subject matter experts (SMEs) and member firms to identify knowledge, skills, and competency gaps across roles in the industry.
• Design comprehensive learning paths aligned with adult learning theory, industry standards, and certification requirements.
• Develop and oversee production of course materials—storyboards, facilitator guides, eLearning modules, assessments, and job aids.
• Integrate diverse learning modalities (asynchronous eLearning, instructor-led, microlearning, simulations, field practice, and webinars).

Credentialing & Assessment Management

Team Leadership & Collaboration

Technology & Delivery Management

Evaluation & Continuous Improvement

Qualifications

Key Competencies

Compensation & Benefits

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