Inside Sales Professional

Inside Sales Professional Position Profile

The Inside Sales Professional is responsible for engaging existing Ricoh accounts with a focus on customer retention and expanding Ricoh's product and service offerings. This is a 100% telephone-based sales role requiring a minimum of 30 outbound calls or activities per day. Accurate and timely documentation of opportunities in the RForce system is essential. The role may expand to include additional responsibilities such as ZBA, lead generation, or other projects.

Key Responsibilities

• Drive sales in the SMB customer segment through outbound telephone-based selling.
• Make a minimum of 30 outbound calls / activities daily.
• Focus on retaining existing customers and expanding Ricoh's equipment and service footprint.
• Apply customer-focused selling techniques, effective communication, and objection handling.
• Deliver prepared sales messaging to describe products and services.
• Provide professional, courteous, and efficient customer service.
• Meet or exceed revenue and placement goals for equipment and services.
• Maintain accurate records of account activity in the RForce sales database.
• Serve as the first point of contact for customers.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills & Abilities

Working Conditions & Demands

Typical office environment with standard lighting, ventilation, and noise levels. Regular communication with team and department. Diverse work assignments with frequent problem-solving and innovation. Involvement in high-pressure situations requiring resilience. Primarily sedentary work with occasional walking, standing, bending, and lifting. Moderate dexterity required for tools such as calculators, keyboards, telephones, and headsets.

Come Create at Ricoh

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself : At Ricoh, you can :