Patient Access Representative

Patient Access Representative

Location : North Scottsdale

Compensation : Starting at $18.00 per hour

Employment Type : Full Time with Benefits (Medical, Life, Dental, Vision, and 401K)

Schedule : Monday through Friday during clinic hours 7 : 00 a.m.- 6 : 00 p.m. (8-hour shifts)

Job Description

We are looking for a polite and enthusiastic Patient Access Representative to fill a vacancy at a large healthcare clinic in North Scottsdale. The candidate must be upbeat and have a positive disposition at all times. Applicants with exceptional written and verbal communication skills are strongly encouraged to apply. The ability to multitask as well as the ability to maintain an organized work environment during high-volume hours is essential. Patient Access Representatives are expected to remain professional at all times and meet or exceed the expectations of patients.

Job Responsibilities

• Responsible for checking in patients and guests with a welcoming attitude.
• Ensure communication with patients and internal departments is accounted for and each party has a clear understanding of pertinent information.
• Coordinate with clinic staff to follow up on patient requests.
• Ensure all necessary medical documentation is processed according to standard procedures.
• Answer phone calls professionally and direct them to the appropriate department.
• Responsible for front desk administrative duties including scanning paperwork, data entry, and general organization.
• Promptly assist in seating patients for internal appointments and hold physicians accountable to ensure productivity.
• Maintain patient confidence and protect operations by keeping information confidential.
• Maintains quality results by following and enforcing standards.

The Ideal Candidate

Must be able to speak professionally and communicate effectively at all times

Must be able to learn and assimilate information rapidly

Must be cheerful and exude positive energy that helps patients feel you are caring for them

Must be a self-starter and be able to create structure within their own environment

Must be able to work and function with ease on a computer

Must have an ownership spirit who wants to excel at their position